Frequently Asked Questions
General Questions
You can change your password from your dashboard.
We rarely change usernames except in special cases. If you wish to change your username, please email us at [email protected] with your desired username and the reason for the change.
You can change or add an avatar from your dashboard by editing your profile.
You can view all your listings through the search function or from your dashboard under “My Listings.”
Our comment rules can be found here.
You can email us at [email protected] or send a WhatsApp message to +96555258099, available 24/7.
You can register for an account by going here.
You can reset it by clicking here.
Once you log into your dashboard, you will see all your comments.
Use uppercase and lowercase letters, numbers, symbols, or a long passphrase.
Bidder FAQs
Absolutely! As long as you have a valid credit card, you can bid from anywhere. However, please verify your country’s vehicle import regulations.
If the reserve isn’t met, only the seller and highest bidder get one opportunity to exchange offers. We do not share broker or contact details afterward.
Bids are a legal commitment. We do not cancel bids on the site. Please bid only if you intend to purchase.
We do not provide seller contact info post–auction. If you receive unwanted messages, please report to [email protected].
We encourage pre–bid inspections. Use the “Contact Seller” button on the listing to arrange an inspection.
Click the black “Contact Seller” button on the listing—bidding registration is required to send it.
We display a “No Reserve” yellow badge if none exists. If missing, that means there is a hidden reserve price.
Enter your details on the registration page and confirm your email to enable bidding.
Go to your dashboard under “Cards” to update your card details.
Enter your bid amount and click “Place Bid.” It must exceed the current high bid.
Auctions are listed in the location’s currency. We show an estimated USD conversion at confirmation.
Payments are processed via authorized car dealers on our site or via bank transfer as arranged.
2.5% of the final bid price (min $250, max $7,500).
Please review the listing page and read all vehicle details and comments before bidding.
We accept all major credit and debit cards.
We deduct a 2.5% buyer fee from the final price and provide seller contact instructions.
The seller and highest bidder can negotiate a sale post–auction.
In the final two minutes, the clock resets to two minutes after each bid to ensure fairness.
We place a 2.5% hold on your initial bid; if you do not win, the hold is released.
When you raise your bid, a second hold is placed on the difference between your initial and winning bid.
Seller FAQs
Fairness is paramount; we do not allow sellers to bid on their own listings.
Auctions cannot be canceled once live on the platform.
You cannot edit the original listing, but you may add supplemental information after review.
You can lower your reserve during a live auction by sending a WhatsApp message to +96555258099.
We generally discourage relists; new listings receive more attention—but you may relist after 14 days.
Absolutely! We welcome vehicles from anywhere in the world.
Yes—we have a network of photographers across the Gulf and beyond; pricing varies by provider.
Visit our “Sell with Us” page, choose your listing option, click “Start Now,” and we’ll be in touch ASAP.
Please review our Photography Guide for tips on high-quality vehicle images.
We keep reserve prices confidential to ensure fair bidding.
We evaluate condition, documentation, photos, and reserve price when selecting listings.
An auction specialist prepares the listing copy once your vehicle is approved.
Shipping and local transport are at the buyer’s expense; see our “Partner Carriers” page for quotes.
Standard auctions run 1 day; premium auctions run 7–21 days, depending on the auction format.
Typically 2–3 business days; additional time may be needed for photography scheduling.
Please refer to our “Sell with Us” page for available packages and photography options.
You can embed YouTube or Vimeo links or upload up to six videos in the listing comments.
Coordinate title transfer and payment with the buyer after auction close.
The seller and highest bidder may negotiate a post-auction sale.
Q8Nitro issues a check for the difference between the highest bid and reserve price after sale.
Reserve Not Met – Seller FAQs
We’ve updated the process for unmet‐reserve auctions. You and the top bidder each get one counter‐offer. If you agree, the standard buyer fee (up to $7,500) applies and the sale proceeds as normal.
This adds structure and transparency post‐auction, lets more buyers and sellers use our verified checkout, and clearly shows post‐reserve outcomes.
Sellers may lower their reserve to the current high bid. If still unmet, the highest bidder must submit a higher counter‐offer.
You’ll be notified, and the auction closes without a sale. No bidder contact details are shared.
You’ll receive an email notification and can also view the status on your Account page.
You have 24 hours per round to make or respond to a counter‐offer. After that, the auction ends without a sale.
Your bid must exceed the current high bid and remain below your reserve price.
No—you alone (as highest bidder) get one opportunity to counter‐offer.
Yes—the auction listing will be marked sold for the accepted amount.
Bidder FAQs: Reserve Not Met
You and the seller will each get one opportunity to exchange counter-offers. You’ll receive an email with instructions and can also view details on your “Account” page. If a counter-offer is accepted, the buyer fee of 2.5% (up to $7,500) applies and the sale proceeds as normal.
Your counter-offer must exceed the existing high bid. There is no maximum limit.
You have 24 hours in each round to make or respond to an offer. If the time expires, the auction ends without a sale.
You will be notified by email.
You will be informed and the auction will close without a sale. No further contact details are shared.
Yes—once accepted, the listing will be marked as sold for the accepted amount.